Gladney Automotive has an excellent front office staff and thorough, detailed technician crew. I brought my F-150 there for a transmission replacement, knowing there was plenty more smaller items to fix. The staff have an excellent communication method through text and a website where they summarize ALL the inspection results and repair suggestions, while not being pushy on the items that aren't safety issues. The holiday season made getting parts in a timely manner an inconvenience. However, once the parts arrived they installed the transmission quickly and had the truck back to me pretty quickly. However, when the rebuilt transmission experienced issues, they quickly diagnosed the part as faulty with plenty of pictures, videos and detailed report on the status of the part. While was the biggest inconvenience of the experience, the staff remained in communication with me throughout the whole time. They placed my truck in front of the line and ensured that it was getting repaired as quickly as possible with twice the amount of testing. I've had the truck back for over a week now and its running as it should. While I'd expect this outcome at most shops, the communication and customer service is stellar and outmatched in the Bryan/College Station area. Their front office staff is informative and patient and is aligned with management and repair technicians on vehicle statuses. While I was in the shop, I never felt once that there was a breakdown on communication between their staff. Andre & Hannah were excellent, professional and easy to work with. Gladney Automotive is an outstanding shop and easy to work with. 10/10.