I've had a mystery electrical gremlin in my truck for months. Unfortunately, gladney was not able to track it down on this visit. However, I have to applaud their communication, willingness to work with the customer, and sense of fairness. They followed my suggestion to drive the vehicle in hopes that it would act up on them as it has on me, they let it sit, they used all tools available. When still unable to replicate the issue, they decided to charge me for only one hour of diagnostics despite having the truck for a week and checking/using it routinely. I deeply appreciate this honesty and customer care. I still be a returning customer for all future vehicle repairs