I had a truck in recently and about 15-20 minutes after leaving I connected a trailer, which tripped the inertia switch (I had no idea an inertia switch even existed). When I called Gladney, Tom came over and took care of it in a heartbeat and at no charge, even though it was NOT Gladney's responsibility. He was amazingly friendly and helpful. Not only that, but Tony called me at the end of the day to make sure my trip went fine with the trailer!