I needed to get a spare car key, and not only were the prices more than reasonable (especially in comparison to the dealership!) They went above and beyond. I got two keys and they only charged a cutting fee for the first. Also, when people lose their keys completely they have to pick the lock and figure out the key code in order to cut a new one (which you can imagine is expensive). I didn't have this problem but at the end he gave me a card with my key code on it just in case that ever happens and I won't have to go through that expensive rigamarole. I was in and out in about an hour. I'm very satisfied and if I'm in need again I'll definitely go back.