Gladney automotive has a great customer experience. They sent me photos of the parts of my car that needed work along with an itemized list of repairs that were recommended. I was able to approve or decline right on my phone! There was also detailed information available about each recommendation. I went there because I knew their reputation and a mechanic friend had even said they were the go to shop when he can't help me out.
I appreciate the completeness of the analysis plus Kirk and Tony talking me through the best options given age of vehicle, budget, personal plans, etc! You guys are reliable, friendly, and great to work with!
Kirk, Tom and Tony have done a beyond better job on my Mercedes. Very tough car to service. These guys are pros and know what they are doing. Nothing again the new Mercedes dealer but I trust Kirk and his team with my precious machine
Excellence
Excellent customer service! Professional service done with quality and care. We won't take our vehicles anywhere else in BCS.
GREAT TO WORK WITH AND ALWAYS EXTREMELY KNOWLEDGEABLE!
5 stars
They quoted me a price for work I was wanting done and that's what they charged. The work was done in the time quoted.
We came down to College Station just a day before the Thanksgiving in order to get our daughter's car fixed. The car had a problem with the alternator and the battery has been dead for 3-4 weeks. We got the car to the Gladney around 7:00 AM with a hope to get it fixed before we go home in the weekend. We filled in an "Early Birth" form, left the key in an envelop, dropped it in the box and left. An hour later, I got an email from the shop describing the problem with recommendations and quotation. I came back and met Tony at the shop (actually I didn't need to do that, but I just wanted to confirm). He explained the problem clearly and said the car will be ready in 1.5 hrs. It was fast and beyond my expectation. Thanks Tony and the technicians as we had a great Thanksgiving at College Station!
Kirk and his team do a great job Thanks to all of your team